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Our Service Level Agreement (SLA):
We are here to provide you with the best service possible. We know that this industry is full of companies that cannot support the products and services they sell. Unfortunately it now takes very little to start a web hosting "company". Unlike the rest, our staff has years of experience, and most importantly, our partner Infinitum Technologies in the USA has physical access to our equipment 24/7. We pride ourselves in our SLA, our service commitment to you.
If You are are not satisfied with the products, services, or support we provide to you within 30 days or your purchase, we will issue you a complete refund.
FastVPS Managed Service:
We offer managed hosting solutions that allow our customers to operate worry free. Our partner Infinitum Technologies in the USA guarantee to keep the following web services online in your virtual server:
WWW/httpd
SMTP Email
POP3 Email
MySQL
Plesk/Cpanel/other Control Panel interface
DNS
SSH
Should a problem arise in one of these areas we will work tirelessly at no cost to you to resolve the problem and get you back online. We will also do our best to help you migrate your existing website to our server and help you set up new hosting applications. Common requests are perl modules, Zend Optimizer, PHP applications, database extensions. We cover software in all of these areas and more! You can always contact our support team and we will advise you on the best way to move dynamic/complex websites.
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